Below
is some of the direct customer feedback we have received in the past
year.
A
two-week survey was conducted in the summer of 2004 and based on our
20% response rate,
we
received the following answers to our specific questions.
If
you would like to jump to our "Additional Comments" section,
please
click here.
1.
Please rate your overall experience with Breckenridge Mechanical
Services?
2.
Would you call Breckenridge Mechanical Services again for your
plumbing and heating needs?
3.
Were you satisfied with the planning and scheduling for this work?
4.
Were the office personnel courteous and attentive to your needs?
5.
Did the technicians arrive on time:
6.
Was the technician courteous and attentive to your needs?
7.
Did the technicians explain the problem and the solution adequately?
8.
Were you pleased with the quality of the work performed?
9.
Were you pleased with the follow-up that was done?
I
just wanted to thank you for the excellent service I received from you
guys on 3/7/05.
Breckenridge Mechanical
was
a breath of fresh air so to speak compared to the run around I have
gotten from some other companies in the area.
Right
from the start when I called in with my problem the woman on the phone
was prompt with answers to my questions
and
got me set up with a service call.
Your tech maintained communication with me and was; clear, to
the point and
got
the job done.
I will be using your services in the future and will be recommending
your service to others.
Thank
you, Manny, for the quick, excellent service. We look forward to
working with
you again!
I
really appreciate having a technician come so late at night
Thank
you for your emergency service
Thanks
for the nice work
This
work was performed on our rental unit, requested by Ski Village
rentals.
However,
in February, you serviced our unit. The technician was prompt,
knowledgeable, friendly and thorough.
We
appreciated his taking the time to explain the problem and complete
his task.
We
will certainly call back if we have another problem.
I
appreciate your always coming out when I need you, whether its an
emergency or just a routine call!
The
technicians arrived within one hour of calling! We will most
definitely call Breckenridge Mechanical Services
again.
Thank
you for all of your help with the condo. You guys were a big
help.
This
letter is to acknowledge you for your courteous, professional
service. I really appreciate the level of
detail
and clear explanation that is on this invoice. I particularly
liked that you included the results of the
combustion
analysis on the invoice. You have earned my confidence and
respect. Please find a prompt check
for
payment of this invoice. Your service and professionalism is
greatly appreciated.
I
found Mark to be very pleasant and helpful.
I
am very happy with the work that Breckenridge Mechanical does and will
try to direct more work your way. Manny
is
great to work with and I talked with him several times over the
weekend. I appreciate his follow-up.
The
guys did great!
I
went to the site to review the work and everything was done
great. Manny is a great guy.
